Service
AI agents
Small agents that can take a bounded action, then stop and show their work.
A bounded action
An agent is useful when the action is named: draft a reply, file a ticket, or summarize a record. It is not a general employee.
Tools and stops
Each tool the agent can call is listed. Actions that change data require a person, or a rule that is written down.
Failure
We design the path for a refused action, a missing document, and a timeout. Those are part of the feature.
- Named tools
- Approval steps
- Trace of the action
- Timeouts and refusal